• Our consultants will conduct a spa discovery so that we can be updated with your state of health to recommend the suitability of the treatments. Please inform the consultants if you have pre-existing conditions like allergies, high blood pressure, heart conditions, recent surgery or pregnancy.

• To better enjoy your spa journey, arrive at the spa at least 30 minutes prior to your appointed treatment time.

• Take a shower and use the pool facilities to prepare your body to relax for a more enjoyable massage.

• Please switch cellular phones to the silent mode.

• Do not use mobile phone during the treatment time to avoid injuries.

• Please speak in low tones especially whilst walking at the aisles.

• Male guests are requested to use the shorts provided during the treatment time.

• Talk to your spa therapist immediately if you are experiencing discomfort during a treatment.

• Please allow at least one hour between your last meal and your treatment and to avoid the consumption of coffee or alcohol prior to your scheduled appointment time.

Appointments

Appointments are required for all services. We recommend scheduling spa reservations well in advance for a wider selection of treatments, services and appointment times. Please call [comfort space] HelioAsia Tel: 6836 9988 to make an appointment.

Opening Hours

Open for business from 10.00 am to 11.00 pm on Sunday to Wednesday, and up to midnight from Thursday to Saturday.

Arrival

Please plan to arrive at least fifteen minutes prior to your appointment. A luxurious full-length robe and slippers will await you in your personal locker.
A complete selection of shower and grooming amenities are also available. Your comfort and convenience is our primary concern.

For facial, massage and body treatments we recommend wearing minimal clothing. Our therapists are trained in proper draping techniques and are highly professional in ensuring that your privacy and modesty are protected.
It is important for you to inform us of any health problems, allergies or physical limitations you may have. Certain treatments are not recommended for persons with high blood pressure, heart conditions, recent surgery or pregnancy. It is always advisable to check with your physician prior to any treatments.

Talk to your spa therapist immediately if you are experiencing discomfort during a treatment.

Please allow at least one hour between your last meal and your treatment and to avoid the consumption of coffee or alcohol prior to your scheduled appointment time.
Arriving late to a scheduled appointment may deprive you of valuable treatment time. All treatments will end on time, as scheduled.

Payment

We accept cash, NETS and major credit cards.

CANCELLATION POLICY

We strictly adhere to the spa cancellation policy. If you must reschedule or cancel an appointment, as a courtesy to other members, guests and our therapists, please advise us 24 hours in advance to avoid being charged in full for your treatment. For cancellation of packages, the management will review the reason for cancellation on a case-to-case basis. The management reserves the right to vary terms and conditions without prior notice.

For cancellation of packages, the management will review the reason for cancellation on a case-to-case basis.

The management reserves the right to vary terms and conditions without prior notice.

Groups

For enquiries, please contact our Marketing Department at (65) 6836 9988 or email ask_us@helioasia.com